Faq - Frequently Asked Questions

How do I take a course?

With Microsoft Internet Explorer 5.0 and higher, log in at http://www.elearningghana.com. Please bookmark this location in your browser.

How do I take a course?

With Microsoft Internet Explorer 5.0 and higher, log in at http://www.elearningghana.com. Please bookmark this location in your browser.

What modem speed is recommended for these courses?

The courses play through 28.8 Kb/s modems, 56 Kb/s is preferred. Of course, play is faster as modem speeds increase. Our courses are designed for highly efficient, real-time presentation with an average page size under 20 Kb.

Can I bookmark the last page accessed so I can return directly to it the next time?

Yes, you can bookmark.
The courses use a global bookmark to mark the last page accessed. This happens automatically when you click the Exit button in the toolbar. The next time you access that course, you will be taken to the bookmarked location. This global bookmarking feature works from any computer.

How do I see my scores?

Both Skill Assessment scores and Course scores are available through the Scores page accessed via the Tools button.

What can I do to improve my scores?

Once you have completed a unit, go back and re-answer every question in that unit. If you answer more questions correctly, an improved score for that unit will be recorded

What do I need to do to get full course completion credit?

To get full credit for a course, you must answer every "Think About It" question. You get credit for completing a unit when you answer every question in that unit. The course is completed when you have answered all questions in each unit.

What happens if I forget my password?

To obtain password assistance, click Forgot My Password in the Course Login window. Once submitted, you will receive an e-mail with your correct password.

After clicking the Do It button while taking a Course from the Internet, I am taken to a white page with an Authorware Web Player link. Why?

Authorware Web Player (formerly Shockwave Authorware) is a plug-in that expands the functionality of the browser. Some courses make limited use of Authorware Web Player in order to more closely simulate the actual application. These product simulations are optional, so you don't have to download this plug-in. If you decide to run the simulations, download Authorware Web Player by first clicking the Authorware Web Player link on the white page. Follow the instructions for downloading and installing the version of Authorware Web Player appropriate for your version of Windows.

When attempting to run a simulation, I get the following Authorware error stating: "Function ReadExtFile on local files not allowed in non-trusting mode." What should I do?

Go to (http://www.mindleaders.com/dpec/shared/awsecure/ awsecure.htm) and follow the steps for Setting Authorware Web Player Security.

After clicking the Done button to answer a question while taking a Course from the Internet, I was taken back to the Login page? Why?

At the beginning of each training session, you must start by going to http://www.elearningghana.com and logging in by entering your user id and password. The questions will not work if this Login page is bypassed.

After entering my User ID and Password at the Course Login page, I click the Submit button, but nothing happens. What should I do?

This appears to be a browser configuration issue. It is necessary for JavaScript or ActiveX Scripts to be enabled. Also, the courses open in a second browser window. Check your taskbar for another instance of your browser

I'm trying to review the course, but part of the screen is missing or I have to scroll on most pages. How can I prevent this?

Change your screen resolution in the control panel to 800 x 600, if possible. You can also turn off the browser toolbars to provide more viewing space. If you use a 640 x 480 screen resolution, you will need to scroll on some pages

I'd like to report an error in one of the courses. Who should I contact?

Please contact our support staff, who are available, Monday through Saturday, 9:00 AM - 5:00 PM.

System Requirements

The following are the minimum user system requirements necessary to enjoy maximum access to e-Learning courses:
" 200 MHz Pentium with 32 MB Ram.
" 640 x 480 256-color video (800x600 is recommended).
" Windows 95, 98, NT, 2000, or XP
" Netscape Navigator 4.51 through 4.7x browser only or Internet Explorer 4.01 Service Pack 2 (sp2) browser and higher required. (To receive the best courseware experience, students should use Internet Explorer 5.0)
" An Authorware plug-in is used for course simulations but is not required to run e-Learning courses. It can be installed the first time you take a course by following the instructions shown on the Web page.
You can obtain the required browser by clicking on the browser of your choice to link to the site and download.

If you have further questions, please contact ama@elearningghana.com.